Player support
A little help.
Back to your rhythm.
Start here for timing, progress, sound and purchases.
How do I hit the arc?
Watch the white needle rotate. Tap when its tip lines up with a scoring arc. The center of the scoring window gives the best timing result. In Flux, read the Help and Risk cues before choosing a sector.
Start with Practice if the timing feels quick. Settings → Practice aids lets you show a sector guide, slow the needle, widen the window or keep targets visible. These aids apply to Practice only.
Why can I only choose stage 1 in Practice?
Practice stages unlock through Campaign. Beat Campaign stage 1 to unlock stage 2 in Practice. Finishing a 12-tap Practice drill gives a timing recap; it does not unlock the next stage.
Continue a saved run
Pause, then choose Menu. Campaign and Flux show Continue when a resumable run exists. Play Again starts a fresh run. A failed or completed run is different from a paused run.
New eye skins
Open Eye skins when its new-reward indicator appears. Preview a skin, then equip it. A preview alone never equips a skin. Skins change appearance, not timing or scoring.
Protect your progress
Progress is stored on this device. There is no in-game cloud save or cross-device transfer. Do not uninstall to troubleshoot a problem unless you accept losing local progress.
Game Center & version 1.1.0
Update Neon Eye through the App Store to get the latest improvements. Campaign Stage and the current Flux leaderboards are available through Game Center. Sign in to Game Center in your device Settings and connect to the internet to use online leaderboards.
A rewarded continue makes that run unranked. Your local Personal Records and saved progress are separate from Game Center; signing in does not transfer your saved game between devices.
Sound, vibration & visual comfort
In Settings, turn Sound Effects on, then tap Test sound. Raise your device's media volume. If headphones or a wireless speaker are connected, sound may play there. Return to the game and try again after an interruption.
Haptics has its own switch and depends on device support. Reduce decorative effects changes visual flourishes. Colorblind modes change the scoring palette and add non-color cues; they do not change scoring rules.
Purchases, Restore & ads
Remove Forced Ads removes interstitial ads. Optional rewarded videos remain available by choice when an ad can load. Check the current localized price in the iOS app.
For a previously purchased Remove Forced Ads entitlement, use Settings → Restore Purchases with the Apple Account that made the purchase. A connection is required. A refund or revoked purchase can remove access. Restore does not recover local gameplay progress.
If no ad is available, return to play or retry later. A dismissed or failed rewarded video does not promise a reward. Do not tap an advertiser's link just to test an ad.
Apple manages payments and refund requests. Apple's purchase restoration guidance.
Still need help?
Start with a short description, app version, device model and iOS version. Mention the game mode if relevant. Do not send passwords, verification codes, Apple credentials, payment-card details, your date of birth or a complete saved game. We request a cropped screenshot or limited diagnostic only if needed; hide unrelated personal information.
For privacy requests, describe the data or issue you mean. We do not have a remote copy of your local save. Apple purchase history and Game Center data are managed through Apple's services.
Support information is used to answer your request. Under the process adopted for launch, attachments will be deleted at resolution and correspondence within 90 days after resolution, unless a specific legal requirement or unresolved dispute requires longer retention. You may request earlier deletion by email. See the privacy policy for provider handling and retention.