Tintsmith
Support
For help, write to a.alameldien@gmail.com. Include your app version, device model, and a description of the issue. Please omit passwords and payment details.
Common questions
How are purchases paid for?
Complete and Patron are optional one-time purchases through Apple’s in-app purchase system. The Apple purchase sheet shows your local price before you confirm. There is no separate payment processor or subscription.
Can my family share Complete?
Complete supports Apple Family Sharing for eligible family members. Each person keeps their own game progress. Optional Patron support is an individual purchase.
I bought Complete on another device
Use Restore Purchases in Settings or the purchase screen while signed into the Apple Account used for the purchase. The result message explains whether a purchase was restored or whether another step is needed. Restoring a purchase restores access; it does not import game progress.
My progress is missing
Keep the device that still has your progress intact and export a copy before troubleshooting. Check the iCloud status shown inside Tintsmith Settings. Supported progress and collections can sync when iCloud is available; unfinished Contracts, mixtures, Color studies and settings remain on their original device. Avoid deleting the app as a first step.
Can I resume an unfinished mixture?
Unfinished mixing bowls and your current Color study resume locally on this device. They are not included in progress exports or iCloud synchronization. If saved bowls become unreadable or storage is full, Settings > Clear unfinished mixtures removes only unfinished bowls after confirmation. Earned progress and finished studies are kept. Avoid resetting all progress to solve a draft problem.
How do I make a manual backup?
In Settings, export progress and save the file somewhere you can find again. Import Progress accepts supported Tintsmith progress files and merges their contents with your existing records. It cannot grant purchases. Exports exclude unfinished Contracts, mixtures, Color studies and settings. Keep an export before resetting progress.
I cannot tell two colors apart
Turn on color notation in Settings to add words for value, warmth, and strength. You can also enable Reduce Motion, adjust sound and haptics, or use your device’s accessibility settings.
I need help with a puzzle
Ordinary Journey play offers free Navigator guidance as you try mixtures. The Apprentice pass is available in eligible Apprentice plates; Examinations and special challenges explain their own limits. No hint or retry purchase is required.
What does Patron include?
Patron is optional support offered after Complete. It adds two atmosphere themes and no gameplay advantage.