Support

What to include

Please include your device model, OS version, app version if visible, store country or region, and a short description of the issue. Do not send payment card details.

Purchases and restore

On iOS, use Restore Purchases in LAPSEWOOD to re-check owned non-consumable products. Restore does not recreate spent power-ups. If a purchase is still missing, include the product, approximate purchase date and App Store region. Purchases and restore are unavailable on Android.

Report an ad

If an ad is inappropriate, misleading, or will not close, please report it. Include the advertised app or brand, when it appeared, and your device model. A screenshot is helpful if you can safely take one. Do not tap the advertiser's link or include passwords or payment details.

Email an ad report

Ads and privacy choices

If your question is about ads or consent, mention your country or region and whether you are trying to reopen Ad Privacy Choices from the Settings screen.

Data deletion

Reset Journey Progress in Settings restarts campaign, Daily Bloom, Restoration and challenge progress and clears Atlas discoveries. Purchases, saved power-ups, cosmetics, journal, mementos and settings stay. Clearing app data or uninstalling can remove local saves and power-up stock; device backups may retain copies. Contact support for privacy questions or provider-specific guidance.